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About Our Destination

The local currency is the Mexican peso but U.S. dollars are accepted and can be exchanged at the resort, if needed. An ATM is available in the resort lobby.
Spanish and English
During the time we’ll be visiting, the temperatures typically range from low 70s to mid 80s.
Time zone
Puerto Vallarta is 2 hours ahead of the West Coast and 1 hour behind the East Coast of the U.S.

Before Your Trip

What's included?
  • Accommodations for 8 days/7 nights at the all-inclusive oceanfront Hard Rock Vallarta Resort
  • All meals at six dining venues: The Market (International buffet), Ipanema (Brazilian Rodizio), Frida (Mexican), Ciao (Italian), Zen (Sushi and Teppanyaki), and Pizzeto (Brick-oven style pizza)
  • All beverages at four bars, including a swim-up bar, featuring top-shelf alcohol, beer, wine, soft drinks and personalized beach and pool service
  • Luxurious room accommodations featuring plush Sleep Like a Rock bedding, 24-hour room service, turn down service, liquor dispensers, mini-bar (stocked with sodas, bottled water, juices, and domestic beers), flat-screen HDTV, ceiling fan, RockSpa® bath amenities, bathrobes, slippers, digital safe, individually controlled A/C, coffee maker, hair dryer, direct dial telephone, alarm clock, iron/ironing board, and complimentary streaming music channels
  • Access to a wide menu of exciting land sports including beach volleyball, beach soccer, miniature golf, bicycles, billiards and access to the Body Rock fitness center
  • Wireless internet and long-distance telephone calls to the U.S. and Canada
  • Round-trip airport transfers from the Puerto Vallarta International Airport (PVR)
  • Olivia’s signature programming, entertainment and staffing throughout
  • Pamper yourself at the RockSpa® and Beauty Salon, featuring 7 indoor treatment rooms, plus two outdoor areas for treatments (extra charge)
  • Be adventurous with an optional tour such as Swimming with the Dolphins, Outdoor Adventure, Zip Line, ATV, Catamaran Tours, and more (extra charge)
What’s not included?
Airfare to and from Puerto Vallarta, travel insurance, optional excursions, spa services, boutique purchases, medical attention, laundry services, and other incidentals.
Travel documentation and identification
You will need a passport that is valid for six months past the date of the trip. If you are not a U.S. citizen, please check with both your country’s consulate and the Mexican consulate to make sure that you do not need an entry visa or other additional documentation.
Please check with your local Public Health Department or personal physician regarding immunization requirements for all countries on your itinerary. You may also check the Centers for Disease Control (CDC) and Prevention’s website at: Click on the Travelers’ Health section, then click on the Destinations link and choose your destination in the “For Travelers” pull-down menu.
Cancellation Policy
Unexpected events can cause you to cancel your vacation. Because we are committed to this charter, we must strictly adhere to our cancellation policy as outlined in our Olivia Terms & Conditions.

TRIP DATE 2/23/2020    
Cancellation Fee 180 days or more prior to trip date   8/27/2019 $250 per person
Cancellation Fee 90-179 days prior to trip date 8/28/2019 11/25/2019 50% of trip cost
Cancellation Fee 60-89 days prior to trip date 11/26/2019 12/25/2019 75% of trip cost
Cancellation Fee 0-59 days prior to trip date (NON-REFUNDABLE) 12/26/2019   100% of trip cost

Travel Insurance
Olivia recommends that you purchase a travel protection plan to protect yourself and your trip investment. Now more than ever it’s important to think about the unexpected. We recommend you purchase the travel protection within 15 days of your initial invoice date to receive the most comprehensive coverage, but it is never too late. Consider travel protection for Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Evacuation, Trip Delay, Baggage Delay and more.
Please refer to the Policy/Description of Coverage for a summary of the terms, conditions, exclusions and limitations of the applicable Protection Plan.
For a travel insurance quote, more information or to purchase a protection plan, please call Olivia at 800-631-6277 and select option 1 for a travel consultant.
Olivia’s preferred travel agency

We are pleased to partner with Conlin Travel, one of the “Top 50” Travel Agencies in the country ranked alongside some of the globe’s largest agencies. In business for almost 60 years, Conlin Travel’s core belief is aligned with Olivia in delivering that personal concierge service to each and every traveler, every time. A full-service, LGBTQ-friendly agency with staff located across the country, Conlin Travel looks forward to assisting you with your air travel and hotel reservations for stays outside of Olivia’s pre- and post-trip packages. For air and hotel bookings, a small fee will be applied to your overall cost.
For assistance in making a reservation, please call Conlin Travel: 888-278-1698 (Monday–Friday: 8:30 am to 5:30 pm EST)
If you already have a reservation with Conlin and need emergency after-hours service, please call 800-823-1189.
Joining the and Facebook trip groups
If you'd like to chat with people who are going on the trip, sign up for the official Olivia trip group, Olivia's Hard Rock Hotel Vallarta Official Trip Group on our connect page. You can also join Olivia’s 2020 Hard Rock Hotel Vallarta Group on Facebook.
Special occasions
If you have any celebrations and birthdays during the trip that you have not already advised your travel consultant about, please let us know of this information as soon as possible, but no less than 90 days prior to the trip.
Olivia Travel Gear Store

To help you get ready for your next vacation, we’ve partnered with New Headings to create Olivia Travel Gear, our own online gear and apparel store, featuring items from leading brands, including Craghoppers, Patagonia, Teva, Outdoor Research, and Eagle Creek. Visit for more information!

Travel and arrival

Air Travel
Where to fly into/out of
You will need to fly into and out of Puerto Vallarta Gustavo Diaz Ordaz International Airport (PVR).
Airfare discounts
Save up to 15% on your airfare through our partner airlines. Please visit our airfare discount page for the most up-to-date information.
Luggage allowances
While there is no luggage limit at the resort, airlines often restrict (or charge) for excess baggage. Because each airline is different, and the regulations change over time, please check with your airline for baggage allowances.
Pre or post stays
Pre and post nights are based on availability. Ask your Travel Consultant for more information.
Transfers and meeting up with Olivia
Your round-trip transfers to and from Puerto Vallarta (PVR) airport are included on February 23 and March 1. If you purchase pre or post nights, your transfer will be included according to your flights. We will request your flight information approximately 90 days in advance of the trip to ensure you receive your transfer. Alternatively, you can visit your Olivia Travel Profile and enter your flight information at any time. The airport is approximately 30 minutes driving time from the resort.
Official check-in is after 3 pm on February 23. If you arrive early, you can store your luggage and enjoy the resort until your room is available.

During your trip

Enjoy all-inclusive meals (breakfast, lunch, and dinner) and beverages in six restaurants. 24-hour room service is also included at no extra charge.
The Market (International buffet)
Rock out to fresh and exotic international cuisine at this bountiful buffet that takes you on a culinary odyssey around the world – from Mexico to Asia.
Ciao (Italian)
Savor exquisite Italian cuisine in the sultry and romantic ambiance of Ciao. Indulge in the vivacious foods of Italy and the Mediterranean with subtle textures and bold flavors that infuse passion and zest into your Vallarta fine dining experience. Savor delicious seafood, meat and pasta dishes that make you feel like your dining in the Tuscan countryside.
Frida (Mexican)
Discover the fiery flavors, spices and passions of Mexico at Frida, serving traditional Mexican cuisine in a festive atmosphere. The a la carte menu offers regional specialties, paired with tasty margaritas and tequilas.
Ipanema (Brazilian Rodizio)
Enjoy the sexy, modern outdoor ambiance of this Brazilian grill. Sit and savor sumptuous Brazilian cuisine and authentic Rodizio service so you can sample and share. At Ipanema, you'll enjoy the passionate cooking and culture of South America.
Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
Zen (Sushi & Teppanyaki)
Enjoy mouthwatering Asian cuisine, including Izakaya, teppanyaki and sushi from the extensive á la carte menu. With its modern Japanese decor and peaceful vibe, Zen dishes up fresh, creative eats in a gorgeous restaurant atmosphere off the central lobby.
Enjoy all-inclusive beverages at four different bars.
Eclipse Lounge
Located within the lobby, the Eclipse Lounge is the perfect place to get together and grab a drink.
Sun Bar
Enjoy the sun or catch a breeze with the Sun Bar just outside the lobby. Thanks to a scenic terrace view, you may never want to leave.
Just a short distance from Pizzeto, Splash offers the perfect opportunity to unwind, or amp up any time of day.
You don’t even need to leave the pool thanks to Dive – a swim up bar with all your favorite drinks. Need we say more?
The rooms have 110-volt electricity, which is the same as the U.S.
Gratuities are included in the cost of the trip.
Each room has a phone and unlimited international calls to the continental U.S., Canada, and Mexico are complimentary.
Complimentary wireless internet access is available throughout the resort.
Laundry services
Laundry and dry cleaning services are available at an extra cost.
Medical services
There is a doctor on call 24 hours a day. There is an extra cost for medical attention.
Resort credits
Included in your vacation is an unlimited per room resort credit*. You will be able to pre-book resort credit services approximately 30 days prior the trip. You may use your credits on any of the following extras:
  • Romantic dinner on the beach*** 
  • Golf****
  • Pool or Beach Cabanas*****
  • Tequila & wine tastings
  • Rock Shots — photo packages
  • RockSpa®******
  • Posh Beauty Salon******
  • Tours*******
    • Note: Most tours booked with resort credits are not exclusive to Olivia and are open to the general public. There will be a full list of exclusive tours available at an additional cost. More information will be shared approximately 30 days prior to the trip.
*A service fee of 25% will be applied to all Resort Credit items and services. Resort Credit is non-transferable, non-accumulative and cannot be accrued for future stays. Certain restrictions apply. This information is subject to change without prior notice. All services booked in advance are non-transferable and non-cancelable.
***Romantic Dinner: Reservations are required for special dinners, based on availability and location and may be changed due to inclement weather conditions. Includes lobster and premium champagne for 2 adults. Additional bottles of champagne incur an additional cost. Subject to space and availability.
****Golf: Resort Credit is applicable to the green fee at the Flamingos Golf Course. Price includes 18 holes (first tee time depends on the season), shared cart, two bottles of water, unlimited balls at the practice range, and taxes
*****Cabanas: You may use your resort credit to reserve poolside or beach cabanas from 9 am – 5 pm daily. Included in the cabana rental is a special food menu and a bottle of wine or champagne. As a courtesy to all guests, we ask that you only make one reservation during the week.
******RockSpa® and Posh Salon – Select spa treatments and salon services do not apply.
*******Tours: Additional services within these tours may not be applicable towards this promotion. Subject to availability. Not applicable to excursions provided by other operators. All services require reservation at least 24 hours prior to desired service. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No shows are charged at full price. Tour departure times may change according to property and season.
Spa Services
Enjoy massages, facials and more at the RockSpa®. Spa services are an extra cost.
Smoking policy
Guest rooms and public indoor spaces are non-smoking areas. Guests may smoke on their balconies. Smoking areas will be designated.
Solo travelers
Traveling solo? Be sure to attend the Solos Welcome on the first day. Here you will meet your Olivia Solos Coordinator who will share your solos program for the week. We plan dozens of activities for our solo travelers, including a special designated solos excursion. In addition, we organize a special solos dining area for all meals and reserve a section for the nightly shows. You can start to meet other solos and travelers online in the Olivia’s 2020 Hard Rock Hotel Vallarta Facebook Group.
Exclusive Olivia Excursions
These excursions include activities such as snorkeling, outdoor adventures, swimming with dolphins and beach getaways.These options are offered by Olivia’s third-party tour operator and are subject to change. Tours are an additional charge and can be booked at the resort.

After Your Trip

Check out time
Check out is 11 am.
Transfers to the airport
Your transfer to the Puerto Vallarta (PVR) airport is included on March 1. If you purchased Olivia post nights, your transfer will be included according to your flight departure day and time. Departure information will be available at the resort.

Didn’t find what you are looking for? Check out our Olivia travel FAQ, email us at, or call us at 800-631-6277 (inside the U.S. & Canada) or 415-962-5700 (Outside the U.S. & Canada) and select option 2.

For Reservations Call: (800) 631-6277 M-F 8:30am-5:30pm Pacific
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