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About Our Destination

U.S. dollars are widely accepted in all our ports-of-call: George Town, Grand Cayman; Mahogany Bay, Roatán; Cozumel, Mexico and in Key West, Florida.
Spanish and English are both spoken in Cozumel and Roatán, and English is widely spoken in the Grand Cayman Islands.
In all of ports-of-call, expect temperatures ranging from the low 70s in the evenings, to daytime temperatures in the high 80s ˚F.
  • Wednesday, January 22, 2020 — Fort Lauderdale, FL
  • Thursday, January 23, 2020 — Key West, Florida, USA
  • Friday, January 24, 2020 — At Sea
  • Saturday, January 25, 2020 — George Town, Grand Cayman Islands
  • Sunday, January 26, 2020 — Mahogany Bay, Roatán
  • Monday, January 27, 2020 — Cozumel, Mexico
  • Tuesday, January 28, 2020 — At Sea
  • Wednesday, January 29, 2020 — Fort Lauderdale, FL

Before Your Trip

What's included?
  • Accommodations for 8 days/7 nights on board Holland America’s ms Veendam
  • All meals while on board, including room service (specialty restaurants have a nominal charge)
  • Coffee, tea, milk, and juice during meals
  • Gratuities, port charges and taxes (covered in NDA fees)
  • Expert naturalists
  • Olivia signature programming, entertainment and staffing throughout
What’s not included?
  • Airfare
  • Airport transfers
  • Boutique, casino, spa, photos and bingo
  • Internet access, phone, and other incidentals
  • Medical attention
  • Optional excursions
  • Soft drinks, bottled water, specialty coffees, alcohol (wine/beer/cocktails)
  • Specialty restaurants
Travel documentation, identification and excursions
All guests (including international guests) will be required to have a passport. Passports must be valid for six months after your return date.
U.S. citizens do not need a visa for the Grand Cayman Islands, Roatán and Mexico.
If you are not a U.S. citizen, please check with both your country’s consulate and the consulates of the other countries we will be visiting to ensure that you do not need an entry visa or other additional documentation.
Exploring all our ports of call will be the highlight of your cruise. Holland America takes pride in offering the best shore excursion options for our guests. Excursions may be booked up to 30 days in advance. We will notify you via email when excursions are available for online booking.
Please check with your local Public Health Department or personal physician regarding immunization requirements for all countries on your itinerary. You may also check the Centers for Disease Control (CDC) and Prevention’s website at: Click on the Travelers’ Health section, then click on the Destinations link and choose your destination in the “For Travelers” pull-down menu.
Cancellation policy
Unexpected events can cause you to cancel your vacation. Because we are committed to this charter, we must strictly adhere to our cancellation policy as outlined in our Olivia Terms & Conditions.

2020 30th Anniversary Caribbean Cruise
TRIP DATE 1/22/2020    
Cancellation Fee 180 days or more prior to trip date   7/26/2019 $250 per person
Cancellation Fee 90-179 days prior to trip date 7/27/2019 10/24/2019 50% of trip cost
Cancellation Fee 60-89 days prior to trip date 10/25/2019 11/23/2019 75% of trip cost

Cancellation Fee 0-59 days prior to trip date

11/24/2019   100% of trip cost

Travel insurance
Olivia recommends that you purchase a travel protection plan to protect yourself and your trip investment. Now more than ever it’s important to thinkabout the unexpected. We recommend you purchase the travel protection within 15 days of your initial invoice date to receive the most comprehensive coverage,but it is never too late. Consider travel protection for Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Evacuation, Trip Delay, Baggage Delay and more.
Please refer to the Policy/Description of Coverage for a summary of the terms, conditions, exclusions and limitations of the applicable Protection Plan.
For a travel insurance quote, more information or to purchase a protection plan, please call Olivia at 800-631-6277 and select option 1 for a travelconsultant.
Olivia’s preferred travel agency

We are pleased to partner with Conlin Travel, one of the “Top 50” Travel Agencies in the country ranked alongside some of the globe’s largest agencies. In business for almost 60 years, Conlin Travel’s core belief is aligned with Olivia in delivering that personal concierge service to each and every traveler, every time. A full-service, LGBTQ-friendly agency with staff located across the country, Conlin Travel looks forward to assisting you with your air travel and hotel reservations for stays outside of Olivia’s pre- and post-trip packages. For air and hotel bookings, a small fee will be applied to your overall cost.
For assistance in making a reservation, please call Conlin Travel: 888-278-1698 (Monday–Friday: 8:30 am to 5:30 pm EST)
If you already have a reservation with Conlin and need emergency after-hours service, please call 800-823-1189.
Joining the and Facebook trip groups
If you'd like to chat with people who are going on the trip, join Olivia’s 2020 30th Anniversary Caribbean Cruise Group on Facebook.
Special occasions
If you have any celebrations and birthdays during the trip that you have not already advised your travel consultant about, please let us know of this information as soon as possible, but no less than 90 days prior to the trip.
Olivia Travel Gear Store

To help you get ready for your next vacation, we’ve partnered with New Headings to create Olivia Travel Gear, our own online gear and apparel store, featuring items from leading brands, including Craghoppers, Patagonia, Teva, Outdoor Research, and Eagle Creek. Visit for more information!

Travel and arrival

It's Showtime with the INDIGO GIRLS on Embarkation Day!
Event times will be assigned based on your dining seating time; we’ll send your travel documents with dining time assignment to you via e-mail approximately 30 days before your trip. Please plan ahead to arrive to the port terminal in Fort Lauderdale to check-in and embark the ship in time for your showtime:
1st Show: Doors open at 1:30 pm; Showtime is 2 pm
2nd Show: Doors open at 3:30 pm; Showtime is 4 pm
Embarkation and Check-in
Cruise check-in will begin at 10:30 am and will be available until 3:30 pm, with embarkation beginning at 11:30 am. All-aboard is 5 pm.
Air travel
Where to fly into/out of
You will need to fly into and out of Fort Lauderdale, Florida (FLL) which is located approximately 10–15 minutes from the port terminal. We encourage all passengers to arrive a day early to avoid the stress of unexpected delays. If you plan to arrive on embarkation day (January 22), we suggest you arrive in Fort Lauderdale, FLL no later than 12 pm. Return flights from Fort Lauderdale on the day of disembarkation (January 29) should be booked after 12 pm.
Airfare discounts
Save up to 15% on your airfare through our partner airlines. Please visit our airfare discount page for the most up-to-date information.
Luggage allowances
While there is no luggage limit on the cruise itself, airlines often restrict (or charge) for excess baggage. Because each airline is different, and the regulations change over time, please check with your airline for baggage allowances.
Transfers and meeting up with Olivia
You can take a rideshare (such as Uber or Lyft) from the Fort Lauderdale airport (FLL) to the Port Everglades Cruise Terminal for approximately $12, or a taxi for approximately $20. The port address is: Port Everglades Cruise Terminal, 1850 Eller Drive, Fort Lauderdale, FL.
Parking at the Port Everglades Cruise Terminal
Parking for cruise passengers is available at the Port Everglades Port Cruise Terminal parking facility. Please click here for rates and more information.
Host Hotel
For guests needing prior accommodations, Olivia is proud to offer a special group rate at two host hotels in Fort Lauderdale. Rates applicable Monday, January 20 and Tuesday, January 21.
Embassy Suites Fort Lauderdale 17th Street
1100 SE 17th Street Causeway, Fort Lauderdale, FL 33316
To book by phone, call: 954-527-2700
To book online, click here.
Mention code: Olivia Travel
Rates: from $269/per night*
Rates include a full made to order breakfast daily, and evening reception nightly from 5:30 pm to 7:30 pm.
*To receive the group discount, there is a two-night stay requirement.
Hilton Fort Lauderdale Marina
1881 SE 17th Street, Fort Lauderdale, FL 33316
To book by phone, call: 954-463-4000
To book online, click here and then choose guest type ATTENDEE
Mention code: Olivia
Rates: from $259/per night
Rates include hot buffet breakfast.

During your trip

Holland America's ms Veendam
Holland America's recently enhanced ms Veendam combines 21st-century amenities and elegant spaces graced by a multi-million-dollar art and antiques collection.
Ship Amenities
  • The Dining Room
  • Pinnacle Grill Specialty Restaurant*
  • Canaletto Restaurant*
  • Lido Market
  • Dive-In Grill
  • Art Gallery
  • Bars & Lounges
  • Boutique
  • Casino
  • Digital Workshop
  • Explorations Internet Café, powered by The New York Times
  • The Mainstage Theater
  • America’s Test Kitchen Culinary Center / Wajang Theater Show Lounge
  • Fitness Center
  • Greenhouse Spa & Salon
  • Launderette
  • Photo Gallery
  • Pools & jacuzzis
    *nominal charge
Room amenities
All rooms comfortably appointed with:
  • 24-hour room service
  • Euro-top mattresses & finely woven cotton linens
  • Elemis Aromapure “Time to Spa” bath amenities
  • Deluxe bathrobes
  • Salon-quality hair dryer
  • Vanity with magnifying mirrors
  • Egyptian cotton towels
  • Massage showerheads
  • Flat-screen television
  • Individual thermostats
  • Equipped with one standard U.S. 110v and European 220v outlet
  • Personal safe
  • Complimentary fresh fruit
  • Complimentary shoeshine service
  • International direct dial phones (extra charge)
  • Laundry, pressing and dry cleaning (extra charge)
  • Cell phone service (extra charge)
Onboard dining experience
If eating incredible meals is one of your favorite activities, rest assured that you will be more than satisfied. There are plenty of food and dining options available, and most are included in the cost of your cruise*.
You will be assigned a set dining time for dinner but you have the flexibility to dine at a different table each night within your assigned dining time. Guests in 1st seating will have dinner at 5:30 pm and guests in 2nd seating dinner will have dinner at 8 pm. If you do not have a medical reason to dine early, our recommendation is to select 2nd seating where you can attend your evening show and then enjoy a relaxed dinner. Guests in 1st seating sometimes hurry their dinner to line up for the show because seating in the show lounge is limited.
24-hour room service
If you would like to enjoy breakfast, lunch, dinner or a midnight snack in the comfort of your cabin, room service is available 24 hours a day. Refer to your in-cabin service guide for details.
The Dining Room
The Dining Room is the main dining restaurant serving breakfast, lunch and dinner. Tables covered in white linen and adorned with fresh flowers create a perfect setting to meet new friends.
The Lido Market
The Lido Market features an indoor, air-conditioned restaurant with a variety of buffet stations for breakfast, lunch and dinner. Enjoy make-it-yourself deli sandwiches, pasta dishes, salads, cooked-to-order entrees, stir fry, hamburgers, desserts, and the ever-popular ice cream bar.
The Terrace Grill
The Dive-In at the Terrace Grill offers grilled meat, chicken, and portabella burgers on brioche, gourmet hot dogs, crispy French fries and a taco bar with all the fixings.
New York Pizza
New York Pizza offers five Big Apple-themed thin-crust personal pizzas made to order in less than 10 minutes, as well as the option to select your own preferred toppings. After ordering, you are given a pager to alert them when their pie comes out of the oven. In the meantime, you can enjoy a salad, and afterwards the pizzeria offers a couple of sweet desserts to top off your meal.
Canaletto Restaurant*
Serving classic Italian fare with tableside service. Reservations required and a nominal per-person charge will be applied to your onboard account. (Specialty restaurant for dinner only.)
The Pinnacle Grill*
Spoil yourself with exquisite menus and a fine dining experience at the Pinnacle Grill. Reservations are required and a nominal per-person charge will be applied to your onboard account. (Specialty restaurant for dinner only.)
*The Pinnacle Grill and Canaletto have a nominal surcharge. Approximately 30 days prior to sailing, you will receive information on how to book the specialty restaurants.
Special mobility and dietary needs
If you have special medical or dietary needs, please advise us at the time of booking. Complex food allergies and/or needs must be submitted to the cruise line 30 days prior to the cruise. Guests with diabetic, lean/light, low cholesterol, low sodium, vegetarian, kosher, gluten-free, lactose-free can be accommodated. Please contact Olivia Guest Services at if you have not notified us of your dietary needs.
Should you need to rent a scooter, please contact Care Vacations at (877) 478-7827 or (780) 986-6404. Or Special Needs at Sea at (800) 513-4515 or (954) 585-0575. You will need to provide the ship’s name and sail date.
Gratuities are included in the cost of the cruise. Gratuities are provided for your cabin steward, dining room steward, bus person, maitre'ds and other behind-the-scenes crew members.
Each cabin has a phone. There is an additional fee to use this phone. Cost is available on board.
Internet / Cell phones / Mail
There is an onboard Internet Café, or you may use your own device by purchasing a minute plan. Satellite-powered wireless access is available in most public areas and all cabins. WiFi Pricing will be posted on board.
The Veendam is cell-phone friendly, and thanks to an agreement with Wireless Maritime Service, you can make and receive calls, send and receive text messages, and access emails and surf the web with your phone. Phones must be activated for international calling with your home provider, but no special codes or software are needed. Roaming fees apply.

Letters and postcards may be mailed from the ship while in ports of call. You may buy stamps in port or purchase them through your onboard account.
Laundry services
Laundry, pressing and dry cleaning services are available. Pricing is available on board. There is also a self-service launderette on the ship.
Medical services
There is an onboard infirmary. Medical services entail an additional fee.
Spa services
Enjoy the luxurious Greenhouse Spa complete with massage, facials and a myriad of other spa treatments. Massages and other services are available for an additional fee.
Money: Paying for things on board
On board, the currency is $USD. All purchases made on the ship will be charged to your onboard account, which you create when you first check-in.
Smoking policy
All staterooms (cabins) including stateroom verandahs, showrooms and all other indoor areas are designated non-smoking. Smoking is only permitted on certain designated outside decks. The designated smoking areas for the ms Veendam are as follows:
  • Sea View (Retreat) Bar/Pool on starboard (right) side of the ship
  • Sports Deck on starboard (right) side of ship
  • Cigar and pipe smoking is only permitted on the outside decks where smoking is otherwise allowed.
  • Electronic cigarettes and vaping devices are permitted in staterooms but are not permitted on stateroom verandahs. These devices may be used in all designated smoking areas listed above.
Solo travelers
Traveling solo? Be sure to attend the Solos Welcome on the first day. Here you will meet your Olivia Solos Coordinators who will share your solos program for the week. We plan dozens of activities for our solo travelers, including special designated solos excursions in each port of call. In addition, we organize a special solos dining area for all meals and reserve a section for the nightly shows. You can start to meet other solos and travelers online in the Olivia’s 30th Anniversary Caribbean Cruise Facebook Group.
Sisters at Sea & Friends
Olivia’s Sisters at Sea & Friends program is dedicated to promoting and celebrating diversity on our trips. Meet your Sisters at Sea coordinators on board so that you can find out about the special events we have planned for you during the week. Everyone is welcome to join in the fun.
Exploring our ports of call will be the highlight of your cruise. Holland America takes great pride in offering the best shore excursion options for our guests. Excursions will be available to book approximately 30 days prior to the cruise. We will notify you via email when excursions are available for online booking.

After Your Trip

Transfers to the airport
For those going directly to Fort Lauderdale Airport, you can take a rideshare from the port to the airport for approximately $12, or a taxi for approximately $20. The airport is about 15 minutes away. Transfers will also be available to book via the Shore Excursion office on board.

Didn’t find what you are looking for? Check out our Olivia travel FAQ, email us at, or call us at 800-631-6277 (inside the U.S. & Canada) or 415-962-5700 (Outside the U.S. & Canada) and select option 2.

For Reservations Call: (800) 631-6277 M-F 8:30am-5:30pm Pacific
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